Term and Conditions

Last Updated: [Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18 years or older who wish to purchase quality garden products for their outdoor spaces. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on plantguarder.com, including text, graphics, logos, product designs, and images, is the property of Deals Plant Guarder Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our range of garden products including:

• Artificial grass and lawn care solutions
• Outdoor living products (chimineas, hot tubs, garden bars)
• Gardening essentials (tools, composters, fertilizers)
• Landscaping materials (decking, railings, edging)

While we aim for accuracy, slight variations in color or specification may occur. Product images are for illustrative purposes.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase under these terms. We process orders within 1-2 business days after receiving your payment confirmation.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken immediately upon order confirmation.

3.4 Order Acceptance

We may refuse orders that appear fraudulent, exceed reasonable quantities, or contain incorrect pricing information.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship to most regions except certain remote areas in Asia and other locations. Contact us at [email protected] if unsure about delivery to your address.

4.3 Delivery Issues

You must inspect goods upon delivery. Report any damage or discrepancies within 48 hours to qualify for replacement or refund.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery for unused items in original packaging with all tags and accessories. Proof of purchase is required.

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened compost, manure, or soil products
• Opened fertilizers and plant food
• Used incinerators
• Any garden or power tools showing signs of use

5.3 Return Process

1. Contact us within 15 days at [email protected] with your order details
2. Wait for return authorization and instructions
3. Ship items securely in original packaging
4. Refunds processed within 5 business days of receipt

Customers are responsible for return shipping costs unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate delivery and payment information. We’re not responsible for delays caused by incorrect details.

6.2 Product Use

You agree to:

• Use products only as intended (e.g., proper installation of artificial grass or safe operation of garden tools)
• Follow all manufacturer instructions and safety guidelines
• Comply with local regulations regarding outdoor products (e.g., fire pits)

6.3 Prohibited Conduct

You may not:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Resell products in a manner that suggests affiliation with our store

7. Liability Limitations

7.1 Product Liability

Our liability for defective products is limited to replacement, refund, or credit. We’re not liable for:

• Improper installation or use of products
• Normal wear and tear
• Modifications made to products

7.2 Website Use

We strive to maintain uninterrupted service but aren’t liable for temporary outages or technical issues beyond our control.

8. Privacy and Data Protection

Your personal data is handled according to our Privacy Policy, available on our website. We use information only for order processing and customer service purposes.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms are governed by UK law. Any disputes shall be resolved in UK courts.

11. Contact Information

For questions about these terms or our products:

Deals Plant Guarder Store
50 Kings Mall
Stirling, GB CH8J 6TP
Email: [email protected]