At Deals Plant Guarder Store, we’re dedicated to helping you create your perfect outdoor space with our premium garden products. Whether you’re transforming your garden with artificial grass, relaxing in a hot tub, or maintaining your lawn with our quality tools, we want your shopping experience to be as smooth as possible.

Shipping Information

Order Processing & Delivery Times

We process all orders within 1-2 business days of receiving your payment. Once dispatched, delivery times vary depending on your location and chosen shipping method:

  • Standard Shipping (DHL or FedEx):
    • Delivery within 10-15 business days after dispatch
    • Flat rate shipping fee: £12.95
  • Free Shipping (via EMS for orders over £50):
    • Delivery within 15-25 business days after dispatch

Note: Delivery to some remote areas in Asia and other locations may not be available. Please contact us if you’re unsure about delivery to your region.

Our Hassle-Free Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our straightforward returns policy makes it easy to return or exchange items.

Returns Policy Summary

  • Returns accepted within 15 days of receiving your order
  • Items must be unused, in original packaging with all tags and accessories
  • Proof of purchase required (order number or receipt)
  • Customer responsible for return shipping costs unless item is damaged/incorrect

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Compost, manure & soil products (opened packages)
  • Fertilisers & plant food (opened containers)
  • Incinerators that show signs of use
  • Any garden tools or power tools that have been used

Step-by-Step Return Process

Step 1: Request a Return

Contact our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Deals Plant Guarder Team,

I would like to request a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

We’ll email you within 2 business days with:

  • Return authorization
  • Return shipping address
  • Any special instructions

Step 3: Package and Ship Your Return

Please package the item securely in its original packaging with all accessories and documentation. Ship to the address provided in your return authorization.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 3 business days of approval

Refund Timeline

Refunds typically appear in your account within:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Bank processing times may vary depending on your financial institution.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (like the wrong type of garden furniture covers or lawn edging):

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item
  • We’ll arrange for a replacement or refund and cover return shipping costs

Need Help?

Our gardening experts are happy to assist with any questions about returns for our products, whether it’s about gazebos, garden bars, or landscaping materials.

Contact us at [email protected] or write to us at:
Deals Plant Guarder Store
50 Kings Mall
Stirling, GB CH8J 6TP

Thank you for choosing Deals Plant Guarder Store for your gardening needs. We’re committed to helping you create your perfect outdoor space!